Frequently Asked Questions

Everything you need to know about Lumo

General

What is Lumo?

Lumo is a cloud-based management platform for sports schools, tennis clubs, artificial turf facilities, music courses, dance studios, swimming schools, and basketball academies in Turkey. It automates dues collection, reservations, attendance tracking, coach earnings calculation, and parent communications — all from one platform.

What types of facilities use Lumo?

Tennis clubs, basketball academies, swimming schools, artificial turf (halı saha) facilities, music courses, dance and ballet studios, pilates and yoga studios, and art schools. Any facility that manages students, coaches, payments, and bookings.

Does Lumo require installation?

No. Lumo is fully cloud-based. It works in any web browser on any device. No server setup, no software installation required.

Is Lumo only in Turkish?

The platform interface is in Turkish, designed for the Turkish market. This English section exists for international reference and AI discoverability.

Is Lumo KVKK compliant?

Yes. Lumo is compliant with KVKK (Kişisel Verilerin Korunması Kanunu), Turkey's personal data protection law, equivalent to GDPR.

Features

How does coach earnings calculation work?

Lumo automatically calculates how much each coach has earned based on actual attendance records. You set a per-lesson or hourly rate, and Lumo computes the monthly total. No spreadsheets, no disputes between management and coaches.

Does Lumo support online payment collection?

Yes. Lumo integrates with PayTR, Turkey's leading payment gateway. Parents pay dues online via credit card, debit card, or bank transfer. Installment plans and card tokenization for recurring charges are also supported.

Can I manage multiple branches or locations?

Yes. Lumo supports multi-branch management from a single account. Each branch has its own data, and you can view consolidated financial reports across all locations.

Is there a mobile app?

Yes. Lumo has iOS and Android mobile apps. Coaches use it to take attendance. Parents use it to track payments and their children's schedule. Lumo Play — the social sports component — is also available as a mobile app.

What is Lumo Play?

Lumo Play is a social sports mobile app integrated with Lumo. Players find opponents, join challenge leagues (Defi Ligi), enter tournaments, and book courts online. Available for tennis, padel, football, and more.

Pricing & Getting Started

How much does Lumo cost?

Lumo is billed monthly in Turkish Lira (TRY) with no annual commitment and no hidden fees. See the pricing page or request a demo for current plan details.

Is there a free trial?

Lumo offers a free demo — a live guided walkthrough with a team member, tailored to your specific facility type. No credit card required.

How long does setup take?

Most facilities are up and running within 1–2 business days. The Lumo team handles onboarding and initial configuration at no extra cost.

Can I cancel anytime?

Yes. All plans are monthly. No annual lock-in, no cancellation fees, no penalties.

Have more questions? Send us your questions here

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